RETURNS POLICY

Unwanted products

You can return an unwanted product to us at no charge, provided:
the product being returned is undamaged and unused, with the original labels and stickers still attached and in the original packaging. The return should be logged within 10 days of receipt at the email address - admin@lorenzi.co.za. After 10 days, the product may only be returned if it is defective.

We reserve the right to refuse a return, if the unwanted product is returned damaged, missing any accessories originally supplied or a product which has been personalised or made to the client's specifications.

We will arrange for the collection and return. Once the returned product has been inspected and the return validated will we either refund the purchase price of the product or replace the item if that is your preference. Please bear in mind that refunds can take 1-4 working days to reflect in your account. Lorenzi reserves the right to charge a handling fee of 10% of the purchase price on items returned - excluding defective items.

Want to exchange?

Handbags, purses and accessories can be exchanged for a different colour variation, provided that such variation is available and the request to exchange is made within 10 days of delivery. The exchange request will need to be emailed to admin@lorenzi.co.za using your name and invoice number as a reference. Lorenzi reserves the right to charge any price difference to you as well as the right to inspect the product before validating your exchange.

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website (including if it is missing any accessories), please notify us immediately at admin@lorenzi.co.za. We will arrange for the product to be collected from you at no charge. Once your return has been validated,  we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); process a refund to you on the purchase price of the product within 8 days of the return, or replace the item if that is your preference. 

Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us immediately at the email address admin@lorenzi.co.za.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or refund the purchase price of the product. Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section:

  • natural markings on the leather;

  • faults resulting from normal wear and tear;

  • damage arising from negligence, user abuse or incorrect usage of the product;

  • damage arising from a failure to adequately care for the product;

  • damage arising from unauthorized alterations to the product; and

  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 6 months after delivery / collection of the product and we will arrange to collect the product from you at no charge. Once your return has been validated,  we will at your choice repair / replace the product (if such repair / replacement is possible) or refund the purchase price of the product. Refunds are normally handled within 8 days of logging the return.  Repairs and replacements could take longer, depending on parts / replacement availability.

Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier reserves the right to refuse collection of a product that is not properly packaged for transport.

It is important to note that it will be at Lorenzi’s discretion what remedy it can offer you. Lorenzi is under no obligation to provide you with a credit, repair / replacement for any return logged after six months.

Charges

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we reserve the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and only to refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse Lorenzi for any administrative costs we incur with regards to the return.

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